Establishing a safe place for authors and publishers
Our goal with Reedsy since the very beginning has been to create a safe place for authors and publishers to work seamlessly with the best publishing talent. We envisioned a place where they could be certain that every single collaboration would be a success.
And now that vision is a reality.
Although our careful curation process has helped bring about this reality, we wanted to make it more official. That’s why we just released our Reedsy Trust and Guarantee policy. The link is only viewable for signed-in users, but we’ve copied the text below as well:
At Reedsy, we are dedicated to providing the highest level of service. Every transaction not in violation of our terms is covered by our 100% satisfaction guarantee. That means that if you’re not happy for any sensible reason, we’ll act as a mediator and help you come to an agreement. In some cases, we will proceed to a partial or full refund.
We’d be happy to step in and mediate if:
- The service provider didn’t complete the agreed-upon work.
- The service provider didn’t complete the work within the agreed-upon time frame.
- The quality of the work was poor.
- The author provided inaccurate information when the terms of the collaboration were set.
- The author has expanded the scope of the contract without updating payment terms, or has attempted to blackmail the service provider in exchange for positive reviews.
A unique value proposition
You can certainly find other “editing service companies” out there who will offer you a similar “money-back” guarantee. What is really powerful about ours, though, is that it applies to a marketplace — a network of very different individuals. Whoever the author or publisher chooses to work with on Reedsy, we guarantee their satisfaction. You don’t just get safety, you get safety and choice.
Why is choice important? If you’re an author, we believe that one of the most crucial steps in your career is finding the right editor. We encourage authors to contact more than one editor on our marketplace, because doing so increases your chances of finding someone with a communication style you understand, someone you really connect with.
If you’re a publisher, you will have to work on different books, from different authors, and often across different genres. Because of this, you will likely need different professionals and skill-sets to meet the editorial needs across your list. Reedsy provides you with a wide range of accessible talent and “insures” your collaboration with every single one of them.
Now that you know why we’re doing this, let’s explain why we can.
It’s all about curation
We have had a great number of collaborations on the Reedsy platform so far, and have never had to step in and issue a refund as a third party.
There is a very simple reason for that: we put in the work to vet every single professional who applies to our marketplace, and only accept around 1% of applicants. Moreover, once they’re “in”, we monitor their response rates and activity on the marketplace to make sure they keep up to our standards of responsiveness and professionalism.
It’s actually very easy for us to tell you “you won’t be disappointed” and put our money where our mouth is, because we know our professionals. We’ve hand-picked them ourselves, we know they do a good job.
Let us prove it to you. And as always, let us know in the comments if you have any questions.
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